Contact The Goodie Box Team

Whether you need a hand tracking an urgent delivery today, want to double-check a specific allergy ingredient, or just need help designing the ultimate custom surprise, we are always here to help.

At The Goodie Box, we handle every single step of your gifting journey completely in-house from our local Perth workspace. Because we operate our own delivery vehicles and hand-pack every box ourselves, we can give you real, accurate updates about your package in minutes.

Check our quick operational guide below, or use the direct contact form at the bottom of this page to drop our team a message.

Our Operational Guide

Customer Support Hours
8:00 am to 5:00 pm, Monday to Sunday (AWST). If you are contacting us from interstate or overseas, please keep our local Western Australian time zone in mind.

Same-Day Ordering Cut-Offs
Order by 11:00 am on weekdays or 8:00 am on weekends for same-day Perth arrival. Orders placed after these times will be carefully scheduled for the following morning.

Direct Email Enquiries
hello@goodiebox.com.au — We monitor our inbox constantly and aim to reply to all direct email enquiries within four hours during our support windows.

Urgent Delivery Tracking
If your gift is already in transit today, please check your inbox for your automated tracking link. This updates in real-time and will include a live photo confirmation the moment our driver hand-delivers the box.