Frequently Asked Questions

We deliver across Perth, 7 days a week!

Yes! We offer same-day delivery across Perth, 7 days a week - perfect for last-minute gifting.

To get same-day delivery, please place your order before 11AM Mon-Fri & 8AM Sat-Sun.

We’ll deliver your Goodie Box between 9 AM and 6 PM on the day you choose.

Because we hand-deliver every Goodie Box ourselves, we don’t offer live tracking.

But don’t worry - we guarantee your box will arrive on the delivery date you selected at checkout.

You’ll receive an order confirmation email with your chosen delivery date shortly after placing your order.

Deliveries are made between 9 AM and 6 PM, Monday to Sunday.

During busy periods, deliveries may arrive a little later - thanks for your patience while we spread sweet goodness across Perth!

As we hand-deliver all boxes, we’re unable to provide live tracking.

But we guarantee your box will arrive on the delivery date you selected at checkout.

You’ll receive an order confirmation email with your chosen date shortly after placing your order.

At checkout, you'll be given the option to let us know if you're happy for your box to be left somewhere safe if no one is home.

If you’re unlikely to be home, we recommend leaving instructions - for example, “leave it behind the front gate”, “by the pot plants”, or “with my neighbour at #12.”

We will not be held responsible for any orders that are stolen, weather-damaged, or affected by circumstances outside our control.

If no safe option is available, the box will be returned and we’ll get in touch to arrange collection or re-delivery (additional fees may apply).

Due to the nature of our business, we are unable to guarantee specific delivery times. Deliveries will be made between 9 AM – 6 PM on your selected delivery day.

However, if you have any specific requests, feel free to contact us at hello@goodiebox.com.au, and we'll do our best to accommodate your needs.

It’s the customer’s responsibility to provide accurate delivery details at checkout.

If an incorrect address or recipient name is provided, we can’t accept responsibility for failed delivery.

We’ll do our best to contact you, but if that’s not possible, the box will be returned to us.

A re-delivery fee will apply if you’d like it sent again - and it will need to be delivered on a different day.

Please note: we can’t guarantee the condition of the box after a failed delivery attempt, and no refunds will be issued for orders delivered to the wrong address.

The Goodie Box will not be held responsible for any loss or damage to items delivered to the wrong address.

Currently, we only deliver within the Perth metropolitan area to ensure our boxes arrive fresh and on time.

We’re working on expanding our delivery zones, so keep an eye out for updates -hopefully, we’ll be bringing The Goodie Box to more locations soon!